We have revised our What’s New feature to incorporate news from our E*News letter. Too many corporate junk mail filters are sending our newsletter into the bin. This service is designed to offset that problem.
New Professional Teller Series
The Professional Teller series consists of 8 new courses written exclusively for tellers.
The Professional Teller (PT) covers virtually all the important topics for tellers, including:
>Overview of Teller Responsibilities
>Handling Cash at the Teller Station
>Transactions Involving Endorsements, Deposits, and Paying and Cashing Checks
>Understanding Compliance Regulations
>Teller Member Service Standards
>Teller Cross- and Up-Selling Skills
>Fraud at the Teller Station
>Dealing with Office Security, Robbery and Bomb Threats
>Safe Deposit Box Operations (for tellers who require it)
New
Course: "Greening the Office "
This new course for all employees discusses how to develop a more eco-friendly office.
It also covers ways to conserve energy and materials.
New
Course: "Compliance Training: Pandemic Planning"
This new course geared for directors, management and supervisors, discusses how to develop a Pandemic Plan. It also explains role of the Board of Directors in the program.
New
Course: "Compliance Training: Management Overview of the BSA/AML Program "
This new course geared for directors, management and supervisors, discusses a Bank Secrecy Act/ Anti-Money Laundering
compliance program. It also explains role of the Board of Directors in the program.
New
Course: "Compliance Training: Wire Transfer Recordkeeping and Red Flags "
This new course discusses the recordkeeping and travel rule for wire transfers. It also describes common wire transfer red flags.
New
Course: "Compliance Training: Unlawful Harassment"
This new course discusses legal issues related to harassement of employees including protected categories, harassment policies and complaint procedures.
New Course: "Compliance Training: Identity Red Flag Programs "
This new course discusses the elements of a regulatory-required identity theft program. The course describes many examples of incidents that would act as red flags. This is a very important topic that involves nearly all employees.
New Course: "Compliance Training: Guidelines for an Environmental Risk Program"
This new course discusses the Environmental Risk Program, explains the guidelines for an Environmental Risk Program, and discusses the steps that need to be implemented.
New Course: "Drug-free Workplace Program"
This new course describes the impact of drugs on work environment and explains how to create a drug-free program in the workplace.
New Course: "Indirect Lending"
This new course explains indirect lending, its advantages and disadvantages, and describes how to maintain profitable dealer relationships.
Course Updates & Revisions
Updated Course: Financing Alternatives for Small Businesses:
Added new updated materials based on a recently released Federal Reserve study on small business finance.
Updated Digital Free Univesity;
We have updated Digital Free University by taking out out-of-date courses and adding several new ones. Check out the courses for Microsoft Office programs.
Updated
Courses:
1. Late last year, the Congress passed the John Warner National Defense Authorization Act commonly referred as the Talent Amendment. The Department of Defense (DoD) was required to draw up regulations to set terms and disclosure requirements for loans to servicemembers and families.
Knowledge of this subject is necessary for all personnel involved in making consumer loans to servicemembers and their families. The Act goes after predatory lenders who make high rate loans which the DoD has defined as "payday loans," "vehicle title loans" and "tax refund anticipation loans." These were made effective near the end of 2007. We incorporated this subject in our courses Compliance Training: Servicemembers Civil Relief Act of 2003 and Compliance Training: Consumer Lending
2. We have updated our courses Home Mortgages and the Mortgage Market and Residential Mortgage Banking Functions to reflect the increase in conforming loan limits as a result of recently signed Economic Recovery Act.
3. One of our subscribes asked about federal appraisal regulations. We decided to add this subject to our course Introduction to Appraisals.
Updated Courses
The following courses have had updates as a result of year-end changes in regulations and laws:
>Compliance Training: Office of Foreign Asset Control
>Compliance Training: Regulation Z for Loans Secured by Real Estate – Regulation Z and HOEPA
>Federal Reserve and the Implementation of Monetary Policy
>Compliance Training: Deposit Operations Reg. D
>Compliance Training: Home Mortgage Disclosure Act
>Compliance Training: Servicemembers Civil Relief Act
>Compliance Training: Home Mortgage Disclosure Act
>Residential Mortgage Banking Functions
>Coverdell Education Savings Accounts
>Individual Retirement Account Traditional IRAs
>Individual Retirement Accounts Roth IRAs
>Commercial Banks an Introduction
>Credit Unions: An Introduction
>Health Savings Accounts
>Compliance Training: Community Reinvestment
Updated Course Catalog
You can download the latest version of our course catalog by going to the "Home" page and under "User Services" find the link "Download Catalog."
New Exams
The following courses have had new exams prepared for 2009:
>Compliance Training: Bank Secrecy Act
>Compliance Training: Bank Secrecy Act for Deposit Operations
Employees
>Compliance Training: Bank Secrecy Act for Lending Employees
>Compliance Training: Privacy of Financial Information
>Compliance Training: Check Fraud
>Compliance Training: Office of Foreign Assets Control
>Compliance Training: Deposit Operations
>Compliance Training: Expedited Funds Availability, Regulation CC
New Products & Features
New Flash-based Learning Exercises:
In June 2008, we have added new Flash interactive learning exercises to 8 courses. We also designed a new "matching" exercise.
New Interactive Learning Exercises:
In April 2008, we have added new interactive learning exercises to 7 more courses.
New Interactive Learning Exercises:
Since March 2008, we have added over 50 new interactive learning exercises including crosswords, multi answer questions, jumbles, and short essays.
Live Animations
During the last two months we have been adding audio/video animation clips to more of our most popular courses. They are used as:
(1) short introductions,
(2) demonstrations or
(3) frequently asked questions (FAQs).
They will not add new content. They do not have to be viewed to pass our exams. They are designed to enhance the learning experience and add some variety to our text-based courses.
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